How to contact council tax and benefits
You can now contact us 24 hours a day, 365 days a year by telephone or by our website at a time that best suits you.
This service is designed to answer all of your frequently asked question and enable you to provide us with information.
If you have a more complex or difficult enquiry then you can be transferred through to our skilled friendly advisors.
Note - This transfer is only available during daytime hours only.
You will be able to choose from a wide range of information via an easy to use menu.
This is designed for you to use our quick and easy service to deal with the most common enquiries:
- Making a payment
- Setting up a Direct Debit
- General information about Council Tax
- Information about Council Tax reminders and summonses
- Council Tax discounts and exemptions
- Telling us you have moved
- Student information
- What to do if a bailiff has called
- How to claim Housing and Council Tax Benefit
To get to the information even faster you can use Hot Key Numbers
Hot Key Numbers
- To make a payment by debit or credit card, press 1
- If you have received a reminder letter, summons or notice of a bailiff visit, press 2
- If you are a landlord and have a tenant who claims Housing Benefit, press 3
- If you would like to make a claim for Housing Benefit, press 4
- If you are calling to check the progress of a benefit claim, press 5
- If you are in receipt of Housing / Council Tax Benefit and want to let us know about a change in circumstances, press 6
- To let us know about a change of address relating to Council Tax, press 7
- For information regarding Council Tax exemptions and discounts, press 8
- To set up a direct debit for Council Tax, press 9
- To inform us about a Benefit Fraud, press 0
Contact us by Email
Email: contact@sandwell.gov.uk
In order to protect your personal data we will need to carry out some security checks.
Please ensure that you include the following information in the body of your email:
For all enquiries
- Your full name
- Your full address
- The address your enquiry relates to (if different from the above)
For Council Tax enquiries
- Your Council Tax account number
For Benefit enquiries
- Your Benefit claim reference number
- Your date of birth or your National Insurance Number
Please note: If your email does not contain the required personal information (as detailed above) we may need to contact you to request this before we provide a response to your enquiry.
Contact our Call Centre
Telephone Numbers:
To make a Council Tax payment -
0845 355 3500
For Council Tax Enquiries -
0845 351 0015
For Housing and Council Tax Benefit Enquiries-
0845 351 0020
Opening Hours
Monday to Friday 08.00am to 6.00pm
Visit our Counter Services
You can visit our Counter Services for; all enquiries regarding Council Tax, Housing and Council Tax Benefit and the Verification of documents.
You can visit us at our Enquiry Counters (queuing system)
If possible your enquiry will be resolved without the need for you to contact us again; however should further information be required you will be advised accordingly.
Appointments are available upon request and can be made in person or through the Call Centre
Counter Service Locations and opening hours:
West Bromwich
104 - 105 Kings Square
High Street
West Bromwich
West Midlands
B70 7NN
Opening Hours
Monday to Thursday 8.45am to 4.45pm
Friday 8.45am to 4.15pm
Sandwell Council House - One Stop Shop
Freeth Street
Oldbury
West Midlands
B69 3BS
Opening Hours
Monday to Thursday 8.00am to 5.30pm
Friday 8.00am to 5.00pm
Write to Us
If you need to write to us you can do so at the following addresses:
Housing and Council Tax Benefit Enquiries
PO Box 239
SALE
M33 6GU