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Healthwatch: the independent consumer champion for health and social care

Healthwatch Sandwell is commissioned by the council to enable the views and experiences of people who use services to influence and improve the way that health and social care services are provided and run. It is a committee of the Care Quality Commission, whose job is to make sure that health and social care services meet government standards of quality and safety.

It operates both locally and nationally. There is a Healthwatch England and local Healthwatch organisations across the country.

Local Healthwatch has various statutory powers and duties to make sure that services meet local needs and that that local people's views have a real impact.

Healthwatch Sandwell is funded by the council, however it is an organisation in its own right. We are responsible for making sure it is operating effectively and for making the appropriate changes if it is not.

What local Healthwatch does

  • It provides information about health and social care services - call 0121 569 7210
  • It will champion local views and raise concerns with people who arrange and provide services.
  • It will monitor standards of health and social care services locally and reports back to appropriate decision-making and monitoring bodies.
  • It can make recommendations and report back their concerns about, and knowledge and experience of local services to Healthwatch England.

We will be able to commission local Healthwatch (or Healthwatch England) to provide advocacy and support, helping people get and make choices about services, and supporting people who want to make a complaint. It will support people who do not have the mental capacity to make choices by, for example, helping them to choose which doctor's surgery to register with.

Contact Healthwatch Sandwell

Call: 0121 569 7210

Find out more

For more about the background to Healthwatch, a further explanation of its functions and purpose, and the latest updates, visit the Healthwatch website.